Warranty Terms

01Warranty Scope & Duration

• Eligible products are warranted against material manufacturing and workmanship defects under normal recommended use.
• The standard warranty period for eligible WINCA-brand items is 6 months from the purchase date, unless a different period is stated on the product page, warranty card or invoice.
• For installed products such as car multimedia units, the warranty covers the eligible product itself. It does not cover incorrect installation, wiring faults or damage caused during installation.
• Products outside the eligible WINCA range do not automatically include this warranty. Confirm coverage with our team before ordering.

02What the Warranty Covers

During the applicable warranty period, DYT Groups may repair or replace an eligible product that fails because of a confirmed manufacturing or material defect.

• Hardware or electronic defects, including failure to power on or a major functional failure.
• Defects that arise during normal use under the recommended operating conditions.

03What the Warranty Does Not Cover

• Misuse, abuse, negligence, accidents, impact, flood, fire, water ingress or exposure to excessive heat, humidity, chemicals or salt.
• Incorrect installation or wiring, including work performed by an unauthorized technician.
• Cosmetic scratches or dents that do not affect product functionality.
• Alteration, modification, opening or repair by an unauthorized third party.
• Normal wear and tear, consumable items, external accessories or incompatible parts.
• Missing serial number, original invoice, warranty card or other required proof.

04Warranty Claim Conditions

• Provide the original invoice or purchase receipt showing the purchase date.
• Bring or deliver the product to the agreed showroom or service location within the warranty period.
• Provide a clear description of the problem, together with photos or video where helpful.
• For products installed by DYT Groups, provide the vehicle model, wiring details and installation invoice.
• Return all relevant parts and accessories requested for technical evaluation.

05Warranty Services & Remedies

If a claim is approved, DYT Groups will choose the appropriate remedy based on the inspection result:

• Repair the defective product.
• Replace it with a new or refurbished equivalent product.
• Provide a refund only when repair or replacement is not possible and subject to the applicable policy.

A repaired or replacement unit carries the remainder of the original warranty or at least 30 days, whichever is longer.

06Shipping & Return Costs

• For a confirmed manufacturing defect within warranty, DYT Groups may cover the cost of sending the defective unit back when we request shipment.
• Return delivery of the repaired or replacement unit may be charged to the customer unless otherwise agreed.
• If a claim is rejected because of misuse, external damage, incorrect installation or another exclusion, the customer is responsible for shipping and handling costs.

07Limitations & Disclaimers

To the extent permitted by applicable law, DYT Groups’ responsibility under this warranty is limited to repair, replacement or an approved refund for the eligible product. Liability will not exceed the price paid for that product.

DYT Groups is not responsible for incidental or consequential loss resulting from the use of, or inability to use, a product. Nothing in these terms limits rights that cannot legally be excluded under applicable UAE law.

08When the Warranty Becomes Invalid

• The product has been opened, tampered with, modified or repaired by an unauthorized person.
• The product was used in a vehicle or environment for which it was not designed.
• Inspection shows misuse, neglect, incorrect installation or external damage.
• The required invoice, warranty card, serial number or proof of purchase is unavailable.

09How to Claim Warranty

1. Contact DYT Groups with the order or invoice number and a clear description of the problem. Attach photos or video where possible.
2. After receiving instructions, bring or send the product with its relevant parts, accessories, packaging and documents to the agreed location.
3. Allow our technical team to inspect and test the product.
4. We will provide the evaluation result and next step—repair, replacement, rejection or an applicable refund—usually within 5–10 business days after receiving the product.

Complex technical cases or parts availability may require additional time. Our team will provide an update when this applies.