Privacy Policy

01Information We Collect

We may collect and process the following categories of personal information:

• Contact information: your name, email, telephone number and billing or delivery address when you order, register or contact us.
• Order and payment information: purchase history, selected payment method and billing details. Sensitive card information is handled by secure payment providers and is not stored by us beyond what is required by law or the service provider.
• Technical and usage information: IP address, browser, operating system, device details, pages visited and access time.
• Communications: enquiries, support requests, feedback, complaints and information sent through email, phone or chat.
• Optional information: preferences or interests voluntarily supplied for newsletters, wishlists or marketing communications.

02How We Use Your Information

• Process and fulfil orders, payments, shipping, delivery and installation.
• Send order confirmations, delivery updates and customer-support messages.
• Maintain registered accounts, authentication, profiles and order history.
• Improve website performance, services and customer experience through analytics, monitoring and maintenance.
• Send promotions or newsletters where you have opted in; you may unsubscribe at any time.
• Meet legal obligations, maintain records, prevent fraud and resolve disputes.

03Cookies & Tracking Technologies

We and relevant service providers may use cookies, web beacons and similar technologies to understand how visitors use the website, remember preferences, support essential functions and improve performance.

Most browsers allow you to block or delete cookies. Disabling essential cookies may prevent login, shopping-cart, checkout or other website features from working correctly.

04Data Sharing & Disclosure

We may share personal information only when reasonably necessary:

• Service providers: payment processors, delivery partners, installation technicians, support providers, website hosting and data-storage services acting on our behalf.
• Legal requirements: where required by law, regulation, court order or government authority, or to protect the rights, property and safety of DYT Groups, customers or others.
• Business transfers: if the business or its assets are reorganised, sold, merged or acquired, subject to applicable notice and privacy obligations.

DYT Groups does not sell or lease personal information to third parties.

05Data Retention

We keep personal information only for as long as reasonably necessary to complete orders, delivery, installation and support; comply with UAE legal, tax, accounting and regulatory requirements; resolve disputes; enforce agreements; and maintain warranty, return and complaint records.

When information is no longer required, we will securely delete or anonymise it unless continued retention is required by law. Retention periods vary according to the information and transaction involved.

06Data Security

We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, accidental loss or destruction. These may include HTTPS encryption, controlled access, secure storage and staff data-handling practices.

No internet transmission or electronic storage system is completely secure. While we work to protect personal information, absolute security cannot be guaranteed.

07Your Privacy Rights

Subject to applicable UAE law and relevant limitations, you may request:

• Access: information about personal data we hold about you.
• Correction: updates to inaccurate or incomplete information.
• Deletion: erasure where the information is no longer needed or consent is withdrawn, subject to legal and contractual retention requirements.
• Marketing opt-out: withdrawal from promotional communications at any time.

Contact us using the details below. We may need to verify your identity before completing a request and will respond within a reasonable timeframe.

08Children’s Privacy

Our website and services are intended for people aged 18 and above. We do not knowingly request or collect personal information from minors. If we learn that such information has been collected, we will take reasonable steps to delete it.

09Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal obligations change. The revised “Last updated” date will appear at the top of this page. We encourage visitors to review this policy periodically.