Delivery & Shipping Policy

01Order Processing

Orders placed through dytgroups.com or our showroom are normally processed within a maximum of 24–48 hours, excluding weekends and public holidays, provided that payment and delivery details are complete and valid.

Once the order is confirmed and ready for dispatch or collection, we may send confirmation by email, SMS or phone using the contact information provided with the order.

02Delivery Zones & Methods

• UAE delivery: We deliver to all Emirates using trusted courier partners or DYT Groups’ in-house delivery service where available.
• International shipping: Selected products may be shipped internationally. Availability, delivery time and cost depend on the product weight, dimensions, destination, customs clearance and selected shipping method.

03Estimated Delivery Times

• Standard UAE delivery: Approximately 1–3 business days from dispatch, depending on the delivery location.
• Express delivery: 24-hour delivery may be available in selected areas, including parts of Dubai, for orders placed before the applicable cut-off time. Additional charges may apply.
• International delivery: An estimated timeframe will be provided according to the destination and courier schedule.

All delivery times are estimates. Courier disruption, customs procedures, public holidays, weather or other circumstances beyond our reasonable control may cause delays.

04Shipping Costs & Free Delivery

Shipping charges are calculated according to the order value, item weight and dimensions, delivery address and shipping method. The applicable charge will be shown or confirmed before the order is completed.

Free-delivery promotions may apply when the displayed conditions or minimum order value are met. Any such offer will be clearly communicated at checkout or in the applicable promotion.

Shipping fees are non-refundable unless DYT Groups cancels or refuses the order, or the shipment is returned because of an error attributable to us or our courier.

05Order Acceptance & Changes

An order confirmation does not guarantee final acceptance. We may accept or decline an order after reviewing stock availability, payment verification and delivery feasibility.

If only part of an order is available, we may offer a partial shipment. The customer will be charged only for the items supplied, subject to prior communication where appropriate.

To change an address, phone number or delivery method, contact us as soon as possible and before dispatch. Changes requested after dispatch may not be possible and may incur extra charges.

06Delivery & Recipient Responsibilities

• Provide a complete and accurate address, telephone number and delivery instructions.
• Ensure that an authorised person is available to receive the shipment.
• Additional charges may apply for rerouting or redelivery caused by an incorrect address, recipient unavailability or a change requested after dispatch.
• Inspect the package at delivery. If there is visible damage, a missing item or an incorrect product, refuse the delivery where appropriate or record the issue with the courier and notify DYT Groups immediately.

07Returns & Failed Deliveries

If a shipment is returned because of an invalid address, recipient refusal or repeated failed delivery attempts, any approved refund may be reduced by the original delivery charge and applicable return-shipping costs.

DYT Groups is not responsible for loss, delay or additional cost caused by incorrect customer information, recipient unavailability, customer-requested rerouting, or damage occurring after delivery because of improper handling by the recipient or a third party.

08Order Tracking

After dispatch, we may send a tracking number or delivery reference by email or SMS. Customers with an online account may also check their order status through the My Account area.

If tracking information has not been received within 24 hours after dispatch confirmation, contact our team with your order number.

09Installed Products & Showroom Pickup

Installation for products such as multimedia head units and dash cameras may be available at our store for an additional charge. Appointment times depend on installer availability, the vehicle model and the selected product. Customers must provide correct vehicle details when ordering.

Customers may also collect confirmed orders from our showroom at Shop 04, Fatma Eid Building, Al Musalla Road, Deira, Dubai. Collection requires prior confirmation, and customers should inspect the product before leaving the showroom.