Return & Refund Policy

01Return Eligibility & Timeframe

A product may qualify for return when all applicable conditions below are met:

• The return request is submitted within 7 calendar days from the date the product is received.
• The product is unused and in its original condition, with packaging, accessories, labels, manuals, warranty card and invoice.
• An installation product has not been installed, modified or damaged through misuse, incorrect installation or an external cause.

02What Can and Cannot Be Returned

Returns may be accepted when:

• You received a different product or model from the one ordered.
• The product arrived defective, non-functional or physically damaged.
• You changed your mind and the product remains unopened, uninstalled and in resalable condition.

03Return Process

1. Contact us within the return window with your order number, reason for return and relevant photographs or videos.
2. If the request is approved, we will provide showroom-return or shipping instructions according to the purchase and location.
3. Unless otherwise agreed, the customer must prepay return shipping and use a trackable method. Keep proof of shipment.
4. After receiving and inspecting the product, we will confirm whether it meets the return conditions and advise the applicable refund, exchange or store credit.

04Refunds, Exchanges & Store Credit

Depending on the reason and condition of the return, DYT Groups may provide:

• Full refund: for an approved wrong, defective or delivery-damaged product.
• Partial refund: a disclosed restocking or shipping deduction may apply to an approved change-of-mind return.
• Exchange: for another model or a product of equivalent value, subject to availability and any price difference.
• Store credit: where agreed as an alternative to refund or exchange.

Where possible, refunds are sent to the original payment method. An approved refund or credit is normally issued within 7–14 business days after the returned product has been received and passed inspection. Bank or payment-provider processing times may vary.

05Shipping & Return Costs

• If the return is caused by a DYT Groups error, or an approved defective or delivery-damaged product, we will cover reasonable return-shipping costs or arrange collection where feasible.
• For change-of-mind returns or customer ordering errors, the customer is responsible for return delivery and any disclosed restocking charge.
• If a product was scheduled for installation but has not yet been installed, transport or delivery charges may apply according to distance and logistics. These will be clarified when the return is approved.

06Refund Exceptions & Special Cases

We cannot accept a return or guarantee a refund when:

• The item shows installation, customisation, alteration, use or external damage.
• Packaging, accessories, invoice, serial number, labels or other supplied items are missing.
• The request is submitted after the applicable return period.
• The product was clearly identified before purchase as non-returnable, a special order, customised item, software licence, clearance product or final-sale item.

Manufacturing-defect claims involving installed products may be assessed separately under the applicable Warranty Terms.

08Changes to This Policy

DYT Groups may update this Return & Refund Policy from time to time. Changes apply from the “Last updated” date displayed at the top of this page. Please review the current policy before purchasing.