1. Information We Collect

We may collect and process the following types of personal information:

• Contact information: name, email address, phone number, billing/shipping address — when you place an order, create an account, or contact us.
• Order and payment data: purchase history, payment method (card / transfer / cash), billing details. Sensitive payment data (e.g. card number) is handled via secure payment processors, and not stored on our servers beyond what is required by law or our service provider.
• Technical and usage data: IP address, browser type, operating system, pages visited, time and date of access, device information — collected automatically when you visit or interact with the Website.
• Communication data: any information you provide when you contact us (by email, phone, chat), including inquiries, support requests, feedback, or complaint details.
• Optional data: if you choose to sign up for newsletters, wishlists, or marketing communications, we may collect preferences, interests, and other voluntary information you provide.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including billing, shipping, delivery and installation.
• To communicate with you — for order confirmations, delivery updates, customer support, and after-sales service.
• To maintain your account (if you register), including authentication, order history, and profile information.
• To improve, maintain and optimize our Website, services, and customer experience (e.g. analytics, performance monitoring, bug fixes).
• To provide you with marketing communications (e.g. newsletters, promotions, offers), if you have opted in. You can opt out at any time.
• To comply with legal obligations, dispute resolution, fraud prevention, and record-keeping.

3. Cookies & Tracking Technologies

We and our third-party service providers may use cookies, web beacons, or similar tracking technologies to collect non-personal data about your browsing behavior (pages visited, time spent, device used). This helps us understand how visitors use our Website and improves user experience.

Most browsers allow you to block or delete cookies; however, if you disable cookies, some features of the Website may not function properly (e.g. login, cart, checkout).

If we use third-party tools (analytics, ads, remarketing) we will disclose those and their purpose here — before enabling them.

4. Data Sharing & Disclosure

We may share your information with third parties only in the following circumstances:

• Service providers: trusted third-party vendors who help us run the business — payment processors, shipping and delivery partners, installation technicians, customer support services, data hosting and storage providers. They process data strictly on our behalf and under our instructions.
• Legal compliance: when required by law, regulation, court order, or governmental authority (e.g. tax, customs, law enforcement), or to protect rights, property or safety of DYT Groups, customers, or third parties.
• Business transfers: in the event of a merger, sale, acquisition, or transfer of assets — data may be transferred as part of that transaction; but the new entity will remain bound by this Privacy Policy (unless users are informed otherwise).

We do not sell or lease your personal data to third parties for marketing or other purposes.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:

• Completing orders, deliveries, installations, and customer support.
• Compliance with legal, tax, accounting, or regulatory requirements under UAE law.
• Resolving disputes, enforcing agreements, and maintaining records for warranty, returns, or complaints.

After these purposes expire, we will securely delete or anonymize your personal data unless retention is required by law. Data retention periods may vary depending on the type of data and the nature of the transaction.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, accidental loss, or destruction. These may include encrypted connections (HTTPS), secure storage systems, access controls, and staff training on data handling.

However, please note that no method of internet transmission or electronic storage is 100% secure — we cannot guarantee absolute security. By using the Website, you accept this risk and agree that we are not liable for unauthorized access beyond our direct control, unless caused by gross negligence or willful misconduct on our part.

7. Your Rights

Depending on applicable laws — including UAE data protection regulations — you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: request correction or update of inaccurate or incomplete data.
• Deletion: request erasure of your data when it is no longer needed or you withdraw consent (subject to legal/contractual obligations).
• Opt-out of marketing: withdraw consent to receive marketing communications.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and, where required by law, free of charge.

8. Children’s Privacy

Our Website and services are intended for users aged 18 and above. We do not knowingly collect or request personal data from minors. If we become aware that we have collected personal information from a minor under 18, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Continued use of the Website after modifications constitutes acceptance of the new terms. We encourage you to review this page periodically.

10. Contact Information

If you have any questions, requests or complaints about this Privacy Policy or our data practices, you may contact us at:

DYT Groups
Address: Fatma Eid Building, Al Musalla Road, opposite Hyatt Regency, Deira, Dubai, UAE
Phone: +971 50 644 2129 | +971 4 273 7898
Email: info@dytgroups.com